Terms of Service

Last updated October 20, 2026

These terms govern your use of rackprep.com and any related content or services (together, the “Site”). RackPrep is operated by Rackprep LLC, 441 North Access Road, Tye, TX 79563 (“we”, “us”), which provides RackPrep Pro.

RackPrep Pro is sold through Link, a service of Stripe, which acts as the reseller and merchant of record for each purchase: Link takes your payment, calculates and collects any tax, issues your receipts and invoices, and handles payment disputes. At checkout you also agree to Link’s terms and privacy policy, shown there, and authorize Link to charge you for the order or, for Pro Monthly, for the subscription until you cancel. What you buy is provided by us under these terms.

By creating an account or buying a plan you agree to these terms. If you do not agree, please do not use the Site.

Changed on October 20, 2026: RackPrep Pro replaces the technician pass, as Pro Monthly (renews every month until you cancel) and the Pro 3-Month Pass (one payment for 90 days). Plans are sold through Link, Stripe’s merchant of record. Tax is added at checkout, and the operator is named. A technician pass bought before this change keeps the terms it was sold under.

Who can use the Site

You must be at least 16 to create an account, and at least 18, or the age of majority where you live if that is higher, to buy a plan. An account is for one person: keep your sign-in details to yourself, and do not share your account or a plan with anyone else.

Early access

RackPrep is in development. Features, free content, and availability may change, pause, or be withdrawn. Sample questions and other material are provided for practice only. If we withdraw the technician questions, or materially reduce them, while you have a paid plan, we will refund the unused part: for the Pro 3-Month Pass in proportion to the days left, and for Pro Monthly the unused part of the current month, and we will cancel its renewal. Within the refund periods below we will refund all of it instead.

RackPrep is interview practice. It is not safety, electrical, or equipment training and does not qualify you for any work. Always follow your employer’s procedures, site safety rules, and qualified supervision.

Free and paid access

Nothing on the Site costs money unless you buy a RackPrep Pro plan. A free account can practice at least ten data center technician starter questions for as long as the account exists and we offer free access.

RackPrep Pro opens the reviewed data center technician questions while your plan is active. It does not include the other role tracks. It comes as two plans, Pro Monthly and the Pro 3-Month Pass, described below.

You can hold one plan at a time. While you hold a plan, including a cancelled Pro Monthly that runs to the end of its paid month and a plan suspended by a dispute, or while a Pro Monthly payment is overdue, you cannot buy another. To switch, cancel Pro Monthly, or let the 3-Month Pass end, and buy the other plan once yours has ended. If a payment for a second plan reaches us anyway, for example through a payment link, it opens nothing: we refund it in full, and a second Pro Monthly is cancelled at once so it never renews.

The pricing section and your account page say whether the plans are on sale here, and until they are, nothing can be bought on this site.

If you buy through a RackPrep Pro payment link we have shared, we add the plan to the one confirmed RackPrep account with the email address you paid with or, failing that, to the account named in that link. A purchase that Stripe completes through any RackPrep Pro payment link is added this way, even while the plans are not on sale on this site. If no account matches yet, sign in or create an account with that email address, confirm it, and choose Find my purchase on your account page. Until you claim it, the plan opens nothing, and a Pro Monthly bought this way is set not to renew, so it is not charged again; claiming it before its month ends restores the renewal. A 3-Month Pass bought this way starts its 90 days when you claim it; Pro Monthly’s paid month runs from the day you paid.

Pro Monthly

Pro Monthly costs $29.00 (US dollars) a month, plus any applicable tax. It starts when the first payment is confirmed and renews automatically every month, on the same day of the month as your first payment (or the month’s last day, when it is shorter), charging the payment method you used at checkout, or one you set later at app.link.com, until you cancel. Each renewal payment opens the next month.

Cancelling. You can cancel at any time on your account page (Plan, Cancel Pro Monthly), at app.link.com, or by emailing support@rackprep.com. Cancelling stops future renewals: you keep Pro until the end of the month you have paid for, and you are not charged again. If you cancel on your account page after a paid month has ended but before Link has charged its renewal, which usually takes about an hour, Pro ends at once and that renewal is not charged. Until the end of the paid month you can undo a cancellation you made on your account page, on the same page.

Failed renewals. If a renewal payment fails, Link retries it for a while, and you can update your payment method at app.link.com. Your access continues for up to 3 days after the paid month ends, then pauses until a payment succeeds. If you cancel while a renewal is overdue, the subscription and your access end at once, and no further attempt is made to charge you. If no payment succeeds, the subscription ends.

Changes to Pro Monthly. We will email you at least 30 days before any change to Pro Monthly’s price or renewal terms, and the change applies only from a renewal after that notice; you can cancel before it does.

Pro 3-Month Pass

The Pro 3-Month Pass is one payment of $49.00 (US dollars), plus any applicable tax, for 90 days of access. It starts when the payment is confirmed, ends 90 days later and does not renew; you can buy a plan again once it ends.

Prices, tax and currency

Prices are set in US dollars and do not include tax. Link calculates any sales tax, VAT or GST for your billing address and adds it at checkout, and shows the total before you pay. Link may show and charge the price in your local currency; your bank may add its own fees.

If we offer a promotion code, its discount applies only as stated at checkout; on Pro Monthly, later renewals are charged at the full price once the discount ends.

Refunds

You can ask for a full refund, for any reason, within 30 days of a plan’s first payment: the payment for a Pro 3-Month Pass, or the first month of Pro Monthly. A Pro Monthly renewal is refunded in full if you ask within 7 days of that renewal charge.

Email support@rackprep.com; we aim to answer within two business days. Link’s support may also refund a purchase under its own buyer policies, and such a refund has the same effect.

A full refund returns the whole amount you paid for that payment, tax included, in the currency you were charged. It ends the plan at once, and for Pro Monthly it also cancels the subscription so it is not charged again. A partial refund leaves your plan as it is. Cancelling Pro Monthly does not by itself refund the current month.

These terms do not limit any rights you have under consumer protection law, including any right to withdraw from a purchase within a set period where it applies to you.

Disputes

If you dispute a payment with your bank or card issuer, or your issuer opens an inquiry about it, your plan is suspended until the dispute is settled. Link handles disputes for purchases sold through it and may accept one instead of contesting it.

The 3-Month Pass’s days, and the month a Pro Monthly payment covers, keep running while access is suspended, and a suspended Pro Monthly still renews unless you cancel it, as described above. If the dispute is resolved in the seller’s favor, access returns for whatever remains; if it is resolved against the seller, the plan ends and Pro Monthly is cancelled. After a dispute over a plan bought on the Site is resolved against the seller, the account that bought it can buy a plan again only through support@rackprep.com.

Receipts and charges

Link emails your receipt for each payment, including each Pro Monthly renewal, and any refund notice. The charge appears on your card or bank statement under Link, on a line beginning “LINK.COM* RACKPREP”: “LINK.COM* RACKPREP LLC” for the Pro 3-Month Pass and “LINK.COM* RACKPREP PRO” for Pro Monthly (some banks shorten it). You can see your orders and update your payment method at app.link.com.

Your account and your plan

When a plan ends, is cancelled or is refunded, you keep your account, your practice history and the free starters.

Deleting your account ends any plan at once. While Pro Monthly would still charge you, your account page will not delete the account: cancel it first, so you are never charged after deleting. Nor will it while a checkout is open or a payment is still being processed. Deleting does not take away a refund you could still ask for, but ask before you delete, so we can match the payment to you quickly.

Acceptable use

• Use the Site only for lawful purposes and your own preparation.
• Do not scrape, copy, resell, or redistribute Site content except as allowed below.
• Do not attempt to disrupt the Site, probe its security, or access parts of it you are not authorized to use.

Content and intellectual property

The Site, including its questions, explanations, branding, and design, is owned by Rackprep LLC or its licensors and protected by copyright and trademark law. You may view and use it for personal, non-commercial interview preparation. All other rights are reserved.

Company names and logos shown on the Site belong to their respective owners. They are shown to describe the kinds of roles RackPrep prepares you for and do not imply endorsement or affiliation.

No guarantees

RackPrep helps you practice. It does not guarantee an interview, a job offer, or any particular outcome. The Site is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy of content.

Limitation of liability

To the fullest extent permitted by law, Rackprep LLC will not be liable for any indirect, incidental, special, or consequential damages, or any loss of opportunity, income, or data, arising from your use of the Site. Our total liability for any claim relating to the Site is limited to the amount you paid for RackPrep Pro, to us or to Link, in the twelve months before the claim, or $0 if you paid nothing.

Third-party links

The Site may link to other websites. We are not responsible for their content or practices.

Termination

We may suspend or end your access to the Site if you break these terms or misuse the Site. If we end your access for a reason other than a breach of these terms, we refund the unused part of a paid plan and cancel any renewal.

Changes

We may revise these terms from time to time. The date at the top shows the latest revision, and material changes are noted on this page. A change applies from its date and does not reduce what a plan you have already paid for includes for the period paid. Price and renewal changes to Pro Monthly follow the notice described above. If you do not accept a change, you can stop using the Site and delete your account.

Governing law

These terms are governed by the laws of the State of Texas and the United States, without regard to conflict-of-law rules. Any dispute relating to the Site will be brought in the state or federal courts located in Texas.

Contact

Questions about these terms? Email support@rackprep.com, or write to Rackprep LLC, 441 North Access Road, Tye, TX 79563. For questions about a charge, a receipt or a refund you can also contact Link support.